FOR ARTWORKS DELIVERED IN INDIA :
- We have a very flexible and friendly 15-days returns policy.
- Customers must raise return request within 15-days post delivery of the shipment.
- Returns are not accepted for portraits or customized artwork.
- We do not accept return requests for paintings delivered outside India owing to customs/shipping complications in bringing them back.
- International customers can request us for additional images of the artwork before we ship by sending us an email on firstname.lastname@example.org. We will ship only when you approve.
- This is only applicable for handmade paintings ordered, and not applicable for Portraits or customized paintings.
- If eligible for returns, you can raise return request by dropping us an email mentioning which artwork you would lie to return.
- We will provide packaging instructions and arrange pickup of the artwork from your home.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- In rare case of lost shipments, we will offer full refunds. And in rare case of delivery of damaged products, we will offer refund based on the condition of the same.
- You can raise cancellation request for your orders within 1 day of placing your order.
- We should not be able to cater to cancellation request raised after one day of ordering.
- In exceptional cases, we might still cancel your order request beyond 1 day if we have not started the work on your artwork.